Customer Service Policy
Regardless of what Vestura is doing, Customer Service is its business.
In setting Customer Service as Vestura’s top priority, it demonstrates leadership and corporate responsibility. Vestura delivers what it promises, and it promises nothing it cannot deliver.
The fact is that Vestura provides many services and sell many products. But these are not important. Vestura wants to hear what its customer is saying.
How does Vestura perform customer service? Listening. Vestura attempts to understand the experience, feelings, and thoughts of its customer. It is not about agreeing or disagreeing. It is about understanding, trying, thinking, considering, respecting, caring and doing.
If you are Vestura’s customer and you have a problem, help us help you. Let us know the problem and give us a chance to make things right.
Providing good customer service is always the right thing to do.